Why etiquette matters
Skills get you hired, but your conduct decides how far you go. Supervisors notice who is reliable, respectful and honest, and these qualities often count when new responsibilities are handed out.
Be punctual and reliable
- Arrive on time for every shift and be ready to start when it begins.
- If you will be late or absent, inform your supervisor as early as possible.
- Apply for leave through the proper process, and in advance whenever you can.
- Never simply stop turning up. It damages your reputation and future references.
Dress and grooming
Follow your workplace’s dress code or uniform. Keep your clothes clean and ironed, and take care of personal hygiene. Customer-facing roles in hospitality, retail and banking often have specific grooming standards, so learn them and follow them every day.
Respect everyone
Treat colleagues, seniors, juniors, customers, and housekeeping and security staff with the same courtesy. Respect differences in language, religion, region and gender. Avoid gossip, and never make jokes that could hurt or embarrass someone.
Mobile phone use
Keep your phone on silent during work. Make personal calls and check social media during breaks, not while serving customers or operating equipment. Do not take photos or videos at work unless you are allowed to.
Honesty and integrity
- Handle cash, stock and company property honestly.
- Own up to mistakes and learn from them.
- Do not take shortcuts that break rules or put safety at risk.
- Record your work and attendance truthfully.
Confidentiality
You may see customer details, prices or internal information. Keep it private. Do not discuss it outside work, and do not post about your workplace, customers or colleagues on social media.
Taking instructions and feedback
Listen carefully, ask questions if you are unsure and accept feedback calmly. Feedback is not a personal attack. It is how you improve.
If something is wrong
You have the right to a safe and respectful workplace. If you face harassment or unfair treatment, speak to your supervisor, the HR team or the person responsible for handling complaints. Many organisations have an Internal Committee to deal with complaints of sexual harassment.
Leaving a job the right way
If you decide to move on, give proper notice, complete a handover and leave on good terms. Future employers may ask your former employers for a reference.
Next steps
Read Your First Day at Work and Communication Skills at Work. To prepare for a job with the right skills, send a training enquiry.