Our commitment
Respecting the customer’s voice is part of SkillMan’s management philosophy. This policy explains how SkillMan InfoCorp Private Limited handles grievances from candidates, students, employers, business clients and visitors fairly, promptly and in confidence.
What you can raise
You can raise a grievance or share feedback about:
- our training, counselling, placement support or business services;
- how your enquiry or request was handled;
- this portal, including any accessibility problem;
- the way your personal data has been handled.
How to raise a grievance
- Online (recommended): fill in the Grievance & Feedback form. You will receive a reference number immediately.
- Email: write to info@skillmaninfocorp.com with “Grievance” in the subject line.
- Phone: call +91 987-321-6968.
- Post: write to the Grievance Officer at the address below.
Please include your name, mobile number and a clear description of the issue, along with the reference number of any earlier request it relates to.
How we handle your grievance
- Acknowledgement: every grievance is acknowledged with a reference number. Grievances submitted online receive one automatically, the moment they are submitted.
- Review: the company reviews your grievance and may contact you for more details.
- Response: we aim to respond within 7 working days.
- Escalation: matters that remain unresolved are escalated to the management. If you are not satisfied with our response, reply quoting your reference number and ask for the matter to be escalated.
- Updates: you can follow the current status and history of your grievance at any time on Track Your Request, using your reference number and mobile number.
Grievance Officer
- Grievance Officer, SkillMan InfoCorp Private Limited
- Address: B-99, Avantika Sector-1, Rohini, Delhi – 110085 (Landmark: Main Avantika Market)
- Email: info@skillmaninfocorp.com
- Phone: +91 987-321-6968
Our principles
- Every grievance is treated fairly and in confidence.
- Raising a grievance will not affect the service you receive from us.
- We use grievances and feedback to improve our services and processes.
Last reviewed: October 2026