Hotels of all sizes, guest houses, serviced apartments and resorts.
Typical tasks
- Greet guests and complete check-in formalities
- Verify ID documents and maintain guest records
- Handle reservations, room allocation and changes
- Answer guest queries and coordinate with housekeeping
- Prepare bills and complete check-out
- Note complaints and pass them to the right department
Key skills
Growing in this career
Front office associates can grow into front office supervisor, guest relations executive and front office manager roles.
Role information is general career guidance. Programme availability, eligibility and batch dates are shared by our counsellors on enquiry.