IT support teams in offices, schools and hospitals, computer service companies and helpdesks serving home and small-business users.
Typical tasks
- Receive user complaints and log them as tickets
- Set up new computers, printers and accessories
- Install software and updates
- Troubleshoot internet, email and login problems
- Escalate complex issues to senior engineers
- Guide users on basic care and safe computer use
Key skills
Growing in this career
With experience and further learning, helpdesk attendants can move to desktop support engineer, network support or system administration roles.
Role information is general career guidance. Programme availability, eligibility and batch dates are shared by our counsellors on enquiry.