Non-voice customer support and back-office teams of e-commerce, banking, telecom and service companies.
Typical tasks
- Reply to customer emails and chats
- Process orders, returns, refunds or service requests
- Update customer records accurately
- Escalate unresolved issues to the right team
- Follow standard templates and quality guidelines
- Meet daily productivity and quality targets
Key skills
Growing in this career
Executives can move to senior executive, quality analyst, process trainer or team leader roles.
Role information is general career guidance. Programme availability, eligibility and batch dates are shared by our counsellors on enquiry.