Inbound and outbound contact centres serving telecom, e-commerce, banking, insurance and other businesses, often in shifts.
Typical tasks
- Answer incoming calls or make outbound calls
- Understand the customer's issue and give the right information
- Record call details in the CRM system
- Resolve complaints or escalate them as per process
- Meet quality and call-handling targets
- Follow up on pending cases
Key skills
Growing in this career
Good performers can become senior executives, quality analysts, process trainers or team leaders.
Role information is general career guidance. Programme availability, eligibility and batch dates are shared by our counsellors on enquiry.