Training built around your business
Sector training prepares candidates for a type of work. Many employers also want new staff to know their own products, systems and ways of working before they join. SkillMan InfoCorp customises training to an employer’s products and brings the employer’s internal processes into the training curriculum.
This is how one employer described working with us:
“SkillMan InfoCorp Private Limited is a professional organization working on high ethics and standards. I appreciate the way they customized their training as per our products and introduce our internal processes in their training curriculum.”
– Ajay Rohilla, General Manager
What can be customised
Customisation is agreed with each employer and can include areas such as:
- Product knowledge, including features, models and common customer questions
- Internal processes such as order handling, documentation, reporting and escalation
- Customer service standards, grooming and communication style
- Tools, forms and software your teams use every day
- Workplace rules, safety practices and discipline at your site
How it works
- Understand your needs. We discuss the roles you are hiring for, your products and processes, and the gaps you usually see in new joiners.
- Plan the content. Your product and process content is added to the relevant training programme, with inputs from your managers.
- Deliver the training. Our trainers deliver the programme. Where it suits, blended training (online learning with hand-holding) can also be used.
- Review and improve. After training, we study the impact with candidates and employers to understand gaps and successes, and use what we learn to improve the next batch.
Who this suits
- Employers hiring several entry-level staff for similar roles
- Businesses launching new products or outlets that need trained staff
- Organisations that want new hires to follow their processes from the start
Process orientation for your organisation
For commercial and corporate establishments, our experts also provide process orientation services to help businesses expand. To ask about this, use the business enquiry form.
Start a conversation
Tell us about your training needs through the employer enquiry form, or contact us. You can also read more about our skill training.