Brand service centres, multi-brand repair shops and mobile phone retail stores.
Typical tasks
- Check the phone and record the customer's complaint
- Open the handset safely and identify faulty parts
- Replace screens, batteries, charging ports and other parts
- Test the phone fully after repair
- Explain the repair and give care advice to the customer
- Maintain records of jobs and spare parts used
Key skills
Growing in this career
Technicians can move up to advanced board-level repair, senior technician or service centre supervisor roles, or run their own repair shop.
Role information is general career guidance. Programme availability, eligibility and batch dates are shared by our counsellors on enquiry.